Support tool systemhound
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Support tool
Introduction
The support tool should be run when requested by systemhound support.
You may be asked to run the tool on the systemhound central server and/or the systemhound client.
The tool will prepare a ZIP archive of files from the systemhound directory – the files chosen will be typically those that support would require to assist with your call.
When run on the systemhound central server, the reporting website and client reporting files are collected and when run on a client machine the client files are collected.
Running the tool
The application is located on the central server at the following location:
"Program Files\systemhound\Utils\SupportTool\supportTool.exe"
When running the tool on a client machine you will either need to run this program remotely or copy to a location accessible from the client computer.
Once started the introduction page is shown:
Figure 1
Click next to display the ’collect data’ page…
Figure 2 Data collection screen
And click next again to begin the data collection.
Figure 3 Data collection underway
Once the data collection has completed, the final ’finished’ page will be displayed. Make a note of the location created by the tool as displayed on screen – it will always be a new file on your desktop – and send it to support@systemhound.com together with details of your helpdesk call.
Figure 4
