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Contents 1 systemhound Install wizard – Troubleshooting & Tips 1.1 Introduction 1.2 Connect to the admin share of the remote computer 1.3 Connect remotely to the registry of the remote computer 1.4 Running the systemhound install wizard under a different account

systemhound Install wizard – Troubleshooting & Tips

Introduction

This applies to systemhound v4 only.

The systemhound install wizard provides domain administrators the ability to deploy systemhound clients to a large number of machines within a well structured corporate network. The application uses the administration drive shares and remote registry access to deploy the client. If these features are turned off as standard then you will need to use an alternative method to deploy systemhound. Even with these features available the application will be unable to be deployed if a firewall is running on the client machine as is the case by default on Windows XP SP2.

If you experience problems using the tool to install onto a remote machine validate that you can access the machine using the remote registry tool and via the admin share.

For example, follow these steps to confirm it is possible to connect a remote computer “MYPC”. Perform these tests under the same user account as the one you use to run the systemhound install wizard.

Connect to the admin share of the remote computer

Select run from the “start menu” and enter \\myppc\c$ and click ok.

After a short while the remote machines C drive should appear within Windows Explorer. If you receive an error then you investigate permissions and security settings on the remote computer. If you can’t connect to the machine in the manner then systemhound install wizard will be unable to.

Connect remotely to the registry of the remote computer

Select run from the “start menu” and enter regedit and click ok.

From within Regedit select “connect network registry” from under the “Registry” menu item.

And enter the name of the remote PC you wish to connect to and click OK:

The remote computers registry of the machine should open up within Regedit and it should be possible to access and navigate the entries under HKEY_LOCAL_MACHINE.

Confirm that the entry "ProgramFilesdir" is present under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion

Running the systemhound install wizard under a different account

It is possible to run systemhound install wizard under a different account to the one you’ve logged into the systemhound central server. You may need to do this to remotely install systemhound onto machines which recognise a different domain administration account.

Setting the runas different account option Navigate to the Install wizard menu within the Windows Start Menu...

and right click and select properties.

Within the properties window ensure “run as different user” is checked and that you append the text “NOADMIN” to the end of the target string as shown above (ensure you have a space between the “ and NOADMIN. This will prevent the systemhound install wizard from checking you are an administrator before executing as it may not be able to check if you run the application under an admin account for another domain.

Now whenever you launch the install wizard you will be prompted to for a user account to launch the tool under. You should use a administration account that will have full control over the PCs you wish to install systemhound onto.